Shipping & Returns

At Brohauns.Com we strive to get orders processed and shipped within one business day.

What shipping carriers does Brohauns.com use?
UPS Ground UPS 2nd Day Air USPS Mail USPS International Express.

How long does it take to process an order?
It takes one to two business days for us to process the order before shipment. Once the order is shipped, your estimated time of arrival will be determined by the shipping method paid for and your local UPS or USPS guidelines for delivery.

My tracking number is not working. What do I do?
Usually it takes 1-2 business days for UPS or USPS to update their tracking system. If the tracking number is still not working after 5 business days, contact us either via email or phone. We will help you track your shipment or advise on beginning the lost package process with UPS or USPS if necessary.

How do I contact UPS?
Please visit the UPS website: http://www.ups.com/ . Or call UPS at 1-800-PICK-UPS (800-742-5877)

How do I contact USPS?
Please visit the USPS website: http://www.usps.com/. Or call USPS at 1-800-ASK-USPS.

How do I get my UPS or USPS tracking number?
The tracking number for your order will be emailed to you when your order is shipped.

What do I do if an item is received damaged?
If the item appears to have obvious shipping damage, immediately tell the UPS driver that you do not want to receive this package. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged. If the damaged package was left or someone else signed for it, call UPS at 1-800-PICK-UPS (1800-742-5877) to report the damage or go to http://www.ups.com/ to submit a damaged shipment claim. Obtain a control number from UPS and email Brohauns.com customer service at suppport@Brohauns.com, we will file a damage claim on our side and keep track of the claim for you. Allow around 5-7 business days for the claim to be settled. An exchange or refund will be processed for you after the claim is settled.

What do I do if an item is missing from my order?
Check the number of tracking numbers you have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact Brohauns.com customer service via email at support@Brohauns.com. Brohauns.com only accepts missing item(s) request within 3 days after the package is delivered.

Does Brohauns.com pay for the return shipping of defective items?
Brohauns.com is not responsible for manufacturer defects, but we will exchange a defective item. Since we are not the manufacturer we split the shipping cost with the customer. The customer pays for shipping to Brohauns.com and Brohauns.com pays for the shipping back to you. Similar to a walk-in store, Wal-Mart will not send a driver or carrier to your house to pick up a defective item that you bought at their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, Brohauns.com will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little trouble as possible.

Does Brohauns.com deliver to an APO or FPO?
We do ship our products to PR, APO and FPO locations except for oversized package.

Does Brohauns.com ship internationally (outside of the USA)?
We do ship our products internationally except for oversized packages. Our shipping calculator should come up with a very close shipping charge. For international customers, please contact us via email to get an exact shipping amount prior to placing your order. If you have already placed your order we may contact you if the shipping calculated if off by too large an amount. Returns ...

1. Customers are suggested to purchase the r/c models which they are most comfortable with regarding their r/c skills. First timers, please be sure to read the instruction carefully and do and pre-flight testing.

2. Li-poly batteries have potential danger of explosion during the charging. Be sure to read any included battery instructions carefully before charging. Do no leave the charger and battery unattended during the charging. Please also keep batteries away from heat or open flame. Do not over charge the battery. For Li-poly batteries, use only the charger that comes with the Li-poly battery or device purchased.

3. Inspect the package received carefully within the 3 days of delivery to make sure the package is complete and intact. We will only accept a missing item(s) report, or damaged item(s) report within the first 3 days of delivery, so we may have adequate time for filing a claim with the shipping carrier within their claim filing period.

4. Product inspection and pre-flight testing are highly recommended. In the event you receive a defective product, please contact us within 7 days of delivery for an RMA number and return instructions.

5. For technical questions, please email us at support@brohauns.com, and we will provide technical support tot he best of our ability.

6. For after-sale inquiries or product return / exchange inquiries, be sure to follow the instructions below:

1. Send an email to support@brohauns.com to obtain an Return Merchandise Authorization (RMA) number, and include an explanation of the problem and/or the reason a return is required.
2. We will contact you via email to make sure we understand the problem, and to provide necessary technical support in order to come up with a solution.
3. After the solution is confirmed, we will send the replacement part(s), or we will issue an RMA number for the return of the defective product for exchange or refund.
4. The returned product must be received within 14 days from the RMA issue date.
5. Return inspection normally takes up to 5 business days, after the inspection is complete, an exchange or refund will be processed.